Teralo Privacy Policy
Effective Date: January 2026 Last Updated: January 2026
Overview
Teralo respects your privacy and complies with applicable laws regarding personal information collection. "Personal information" includes any data that can identify you, such as your name, address, payment details, and device information.
This policy does not apply to third-party sites linked from our platform. Please review their privacy policies separately.
Information We Collect
Voluntarily Provided Information
- Name, email, phone number, mailing address
- Information provided during account registration or subscription purchases
- Content you submit for publication
- Competition and survey entries
- Newsletter signups
Automatically Collected Information
Log Data: When visiting the site, servers automatically log standard web browser data including IP address, browser type, pages visited, visit duration, and error information.
Device Data: Device type, operating system, unique identifiers, and device settings.
Transaction Data: Records, files, user profiles, analytics, and metrics generated through platform use.
How We Use Your Information
We collect personal information for legitimate business purposes:
- Providing core platform features and services
- Customizing your experience
- Communications and support
- Analytics, market research, and business development
- Marketing and promotional outreach
- Security and fraud prevention
- Legal compliance and dispute resolution
- Running competitions and promotions
Data Security
We protect personal information using commercially acceptable security measures against loss, theft, and unauthorized access. However, no electronic transmission is completely secure. You're responsible for maintaining password security and protecting your account information.
Data Retention
We retain personal information only as long as necessary for the stated purpose. For account holders, we retain information for the account's duration. If information becomes unnecessary, we delete or anonymize it, except where legal, accounting, reporting, or archival obligations apply.
Children's Privacy
We do not knowingly collect personal information from children under 13 and do not target products to this age group.
Third-Party Disclosures
We may share personal information with:
- Parent companies, subsidiaries, and affiliates
- Service providers (IT, hosting, analytics, payment processors)
- Business partners and agents
- Promotional sponsors
- Law enforcement and regulatory authorities (when required)
- Potential business acquirers
Current Third-Party Services: Stripe (payment processing), Google Gemini (AI features), Resend (email delivery), Cloudflare (hosting and CDN), Supabase (database hosting)
International Data Transfers
Personal information is primarily stored in Australia (database). Static content is delivered via Cloudflare's global edge network. Transfers outside the European Economic Area comply with applicable laws and include appropriate safeguards.
Your Rights and Control
- Marketing Preferences: Opt out of direct marketing at any time
- Access: Request details of information we hold about you
- Correction: Request corrections to inaccurate or outdated information
- Non-Discrimination: We won't deny services or charge differently for exercising privacy rights
- Breach Notification: We comply with applicable data breach laws
- Complaints: Contact us regarding potential violations; you may also contact regulatory authorities
- Unsubscribe: Use opt-out options in communications or contact us directly
Cookies
We use cookies to collect information about your activity and preferences. See our Cookie Policy for details. You may decline cookies through your browser settings.
Business Transfers
If we're acquired or face bankruptcy, personal information may be transferred as part of assets. Any acquiring party must continue following this privacy policy.
Policy Changes
We may update this policy to reflect business changes or regulatory requirements. Significant changes will be communicated to registered users via your preferred contact method. Where required by law, we'll seek your consent for new uses of information.
Additional Compliance Sections
Australian Privacy Act Compliance
Third parties we disclose information to may not be regulated by Australian Privacy Principles and cannot be held accountable under the Privacy Act.
GDPR Compliance (EU)
Data Controller: Teralo processes personal information as a data controller.
Legal Bases for Processing:
- Your consent
- Contract performance or preparatory steps
- Our legitimate interests (research, development, marketing, operations)
- Legal compliance obligations
Your Rights:
- Restrict processing if you're concerned about accuracy or lawful processing
- Object to processing based on legitimate interests
- Data portability: Request your information in accessible formats
- Deletion: Request removal of personal information (with limited exceptions)
California Compliance (US)
Do Not Track: We currently don't respond to browser "Do Not Track" signals.
Cookies and Pixels: You may decline cookies if your browser permits.
CCPA Financial Incentives: We may offer permitted incentives with reasonable value relationships and clear written terms.
Notice of Collection: In the past 12 months, we've collected:
- Identifiers (name, email, IP address, account numbers)
- Audio/visual data (photos, videos you share)
- Inferences (interests, preferences, favorites)
Right to Know and Delete: California residents may request:
- Categories of personal information collected
- Sources of collection
- Categories of disclosure or sale
- Categories of recipients
- Business purposes for collection or sale
- Specific personal information held
Shine the Light: California residents may request information about third-party and affiliate sharing for direct marketing purposes. Include "California Privacy Rights Request" in requests sent to our contact address.
Contact Us
Customer Success at Teralo [email protected]